We built this for HealthJoy
This isn't a slide deck. It's a working AI agent that answers real member questions about HealthJoy benefits navigation — finding in-network providers, booking virtual care, decoding what's covered, estimating procedure and prescription costs, and accessing the EAP confidentially. Try it.
Try the Chat Agent
Ask about finding an in-network provider, booking a virtual visit, understanding your benefits, getting a cost estimate for a procedure, or accessing the EAP.
In production, the widget's appearance and behavior are fully customizable to match HealthJoy's brand.
What Lorikeet Can Deliver for HealthJoy
Built around real member scenarios — provider search, virtual care booking, benefits literacy, cost transparency, and the questions members ask before they pick up the phone.
Natural Conversations
Members describe symptoms, device issues, and questions in their own words. Lorikeet understands context, asks the right follow-ups, and resolves — not just FAQ lookups.
All Channels Available
The same AI brain across chat, voice, email, and SMS. Members get consistent answers in the HealthJoy App, on the phone, or through Member Services email.
HIPAA Compliance Built-In
Built for regulated benefits platforms. Guardrails prevent clinical advice, route medical emergencies to 911 and mental health crises to 988, and keep EAP usage confidential from employers.
24/7 Availability
Members don't wait for business hours. Lorikeet handles provider searches, virtual visit booking, benefits questions, and EAP access around the clock.
Ready for Your Systems
In production, connects to HealthJoy's member systems, plan eligibility data, provider directories, and Centers of Excellence routing. This demo shows the experience — yours will have real lookups.
Deploy in Days
This demo — member scenarios, knowledge base, chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for HealthJoy. Real logic for real member scenarios.
Mapped Your Scenarios
Provider search, virtual care booking (urgent, primary, MSK, behavioral health), benefits explanations, procedure and prescription cost estimates, EAP access, and dependent management.
Added Your Knowledge
Member guides for finding in-network care, navigating virtual visits, decoding benefits jargon, estimating costs, and accessing confidential EAP support — all searchable by the AI when members ask.
Set the Safety Controls
Never gives medical advice. Routes symptoms suggesting emergencies to 911 and mental health crises to 988. Keeps EAP usage confidential from employers.
Went Live
Chat is working right now. Ready to connect to HealthJoy's actual member systems, plan eligibility data, and provider directories.
Ready to Add the World's Best CX AI?
Connected to your actual member data. Handling your real Member Services volume across benefits navigation, virtual care, and the EAP. This sandbox is just the start.
Finish Setting Up Your Sandbox